Keys to Heartfelt Care

The following are basic expectations for patient, guest, and staff interactions at Glacial Ridge Health System.

We will convey courtesy, enthusiasm, and good will

We will respect the privacy of our patients and guests.

We will view each contact as an opportunity to gain loyalty and respect.

We will anticipate the needs of others.

We will make our work respected by keeping all promises.

We will be good listeners.

We will be empathetic.

We will be part of the solution, not the problem.

We will not gossip or engage in other hurtful behavior.

We will not pass judgment.

We will admit when we are wrong.

We understand that customers are the foundation of our business.

We will provide exceptional service to every customer every time.